Refund Policy

At PSTOCODE.COM, we strive to provide a seamless and instant delivery experience for all PlayStation Plus subscription codes. However, due to the nature of digital products, our refund policy differs from that of physical goods. Please read this policy carefully before making a purchase.

1. General Policy for Digital Products

Because we sell digital redemption codes that are delivered immediately via email, orders are generally non-refundable once the code has been delivered. Once a code is sent, it is considered "consumed" as we cannot revoke or resell the code.

2. Eligibility for Refunds

We will issue a full refund or a replacement code only under the following specific circumstances:

• Invalid Code: If the code provided is invalid or has already been used prior to delivery. In this case, we will verify the code status with Sony/PlayStation support.
• Non-Delivery: If you have been charged but did not receive your code within 24 hours due to a technical error on our system.
• Out of Stock: If we are unable to fulfill your order due to inventory issues.

3. Non-Refundable Scenarios

Refunds or exchanges will not be granted in the following situations:

• Wrong Region Purchase: You purchased a code for a region different from your PlayStation Network account (e.g., buying a US code for a UK account). It is clearly stated on our site that codes are region-locked.
• Change of Mind: You decided you no longer want the subscription after the code has been delivered.
• Incompatibility: You purchased the wrong tier (e.g., Essential instead of Extra) or the code is not compatible with your specific device setup.
• Account Issues: Your PlayStation account is banned, suspended, or otherwise unable to redeem codes.

4. Refund Request Process

To request a refund, please follow these steps:

1. Contact our support team at support@pstocode.com within 7 days of your purchase.
2. Include your Order ID and the email address used for the purchase.
3. Describe the issue clearly (e.g., "Code says invalid"). If possible, attach a screenshot of the error message displayed on the PlayStation Store redemption screen.

Our team will investigate the issue, which may involve contacting Sony to verify the redemption date and time of the code. This process can take up to 3-5 business days.

5. Processing Refunds

If your refund request is approved, the refund will be processed back to your original payment method (Stripe). Please allow 5-10 business days for the credit to appear on your bank statement, depending on your card issuer's policies.

6. Chargebacks and Disputes

We take fraud seriously. If you initiate a payment dispute or chargeback with your bank for a validly delivered code, we reserve the right to revoke the digital code (causing your subscription to be cancelled by Sony), ban your account from our store, and report the incident to relevant anti-fraud databases.

7. Contact Us

If you are unsure whether you are eligible for a refund, please contact us before initiating any dispute. We are here to help.

Email: support@pstocode.com